If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Our guides help you claim if you’re unhappy with your holiday.
Whether you can cancel a holiday because of a natural disaster or civil unrest depends on the advice given by the FCO at the time. Read our guide on what to do.
If your coach journey is longer than three hours or is greater than 250km, you may be able to claim compenation for delays or cancellations.
The Package Travel Regulations (PTR) says that you have a right to transfer the holiday to someone else, such as a friend or family member.
If you have bought a genuine package holiday you have rights under the Package Travel Regulation (PTR)1992 entitling you to compensation
It is the responsibility of the company that provides and organises your holiday to ensure you get what you have paid for and sort out any problems.
If the advice your travel agent has given you turns out to be misleading, make sure you know your rights.
It's vital to find out whether your holiday booking is protected if your holiday company has gone bust - there are three protection schemes that may apply.
Find out what you need to do if you have problems claiming on your travel insurance policy.
An ATOL protects certain holidays that include flights. It's important to find out whether your holiday is protected. Read our guide to find out more.
It's the responsibility of your holiday provider to ensure you get what you have paid for and sort out any problems. If not, you can make a claim.
Do you feel misled by your travel agent, or have a complaint about a company you booked with? Follow our steps for an effective solution.
The golden rule for complaining about your package holiday is to report problems as soon as they happen.
If your package holiday company goes bust you must notify Atol to make a claim. Use this Which? template letter to help you claim your money back
If you feel you’ve been misled by a travel agent or tour operator, don’t suffer in silence. Use this template letter to make a claim.
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